🚚 Shipping Information
Simple, Transparent & Stress-Free Delivery
At Her Health AU, we aim to make your shopping experience as smooth and reassuring as possible — from checkout to delivery. Below you’ll find everything you need to know about how we process, ship, and deliver your order.
📦 Order Processing
All orders are processed within 48 business hours of being placed.
Once your order has been packed and shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.
Please note: orders are processed Monday to Friday, excluding public holidays.
🚛 Delivery Timeframes
Delivery typically takes up to 14 business days from the time your order is dispatched.
Shipping times may vary depending on:
- Your location
- Seasonal demand
- Courier delays outside of our control
We appreciate your patience and always aim to get your order to you as quickly as possible.
📍 Order Tracking
Once your order has been dispatched, you’ll receive an email with your tracking number.
If you haven’t received tracking within a few days of ordering, please check your spam folder or contact our support team.
🔄 60-Day Returns & Peace of Mind
We want you to feel confident shopping with Her Health AU.
That’s why we offer a 60-day return period from the date your order is delivered.
If you’re not completely satisfied, please contact us and our team will guide you through the return process.
Please note: returned items must meet our return eligibility requirements. Full details can be found in our Returns Policy.
🤍 Need Help?
If you have any questions about shipping, delivery, or your order, we’re always happy to help.
📧 Email: herhealthau@gmail.com
⏱ Response time: 24–48 business hours
🌸 Thank You for Choosing Her Health AU
Thank you for supporting Her Health AU. We truly appreciate you and are honoured to be part of your wellness journey.
💗 Care. Balance. Confidence.